SalesforceCRM
Moat score
The system of record for the sales organization; deeply embedded, and now betting on agents to defend seat pricing.
MOATE3.4Deep
3.4 Deep
| Dimension | MOATE | Community |
|---|---|---|
| Switching costsweight 15Years of customization, integrations, and AppExchange dependencies make leaving a multi-year program. | 9 | — |
| Network effectsweight 15AppExchange and Slack create a real, if modest, ecosystem effect. | 6 | — |
| Scale & cost advantageweight 12The largest enterprise application vendor by revenue. | 7 | — |
| Brand & pricing powerweight 12Annual price increases stick; discounting is the exception. | 7 | — |
| Cornered resourceweight 12Customer data gravity and the installed base; not unique technology. | 6 | — |
| Distribution controlweight 12A vast enterprise salesforce and the Slack surface inside every workday. | 7 | — |
| Disruption resilienceweight 12AI agents that do the work instead of logging it threaten seat-based pricing directly; Agentforce is the counter. | 5 | — |
| Independenceweight 10Few regulatory risks; runs on public clouds without being captive to one. | 7 | — |
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