Moat Index
Companies· Mobility

UberUBER

Moat score

A two-sided network that reached liquidity city by city, now facing the question of what happens when the driver is a robot.

MOATE3.1Deep
3.1 Deep
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DimensionMOATECommunity
Switching costsweight 15Riders and drivers multi-home freely; the app switch costs nothing.3
Network effectsweight 15Liquidity is local and strong: more riders bring more drivers, which shortens waits and brings more riders.8
Scale & cost advantageweight 12Global density that a new entrant would need years and billions to replicate.8
Brand & pricing powerweight 12The verb for ride-hailing; Uber One adds modest pricing power.7
Cornered resourceweight 12Driver supply, city-level demand data, and hard-won operating licenses.6
Distribution controlweight 12A default on most phones for the category; owns the rider relationship.7
Disruption resilienceweight 12Robotaxis could remove the driver network; Uber’s counter is to aggregate autonomous fleets.5
Independenceweight 10Regulated city by city, gig-labor law everywhere, and app-store dependence.5

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How strong is Uber's moat?

Question 1 of 8

Switching costs

Switching costs · weight 15

How painful — in money, time, risk, retraining — is it for a customer to leave?

5